Privacy Policy
Last updated: June 01, 2023
The data controller of personal information to which this policy applies is Open-E Inc., 2853 Wendy Springs Court, Marietta, GA 30062, United States of America.
1. Privacy Statement
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, communicate, disclose and make use of personal information.
- Before or at the time of collecting personal information, we will identify the purposes for which the respective information is being collected.
- We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
- We will only retain personal information as long as necessary for the fulfillment of those purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
- Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
- We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
- We will make information about our policies and practices relating to the management of personal information readily available to customers.
2. Collection of Personal Information
We collect information about you when you:
- visit the website, and other sites accessible from the website
- register and buy products or services on the website
- take part in promotions, competitions and customer surveys
- contact us
3. Website
What kind of data we collect?
In any case you are contacting us - (via email, online forms or registering for newsletters, a webinar, free trial products, or registering for a regular account):
- E-mail address
In case of purchasing products or registering a Company account:
- Name
- Address
- Phone number
Using your Personal Information
We use your information to:
- manage and improve the content of our website and related pages and services,
- develop new services, features, and functionalities,
- personalize our services for you,
- administer and operate your account,
- process your orders and respond to your inquiries,
- provide technical support you requested,
- share service and products updates,
- manage promotions, competitions and customer surveys,
- promotions, special offers, and new products,
- check and verify your identity, and prevent or detect crime or illegal activities.
You can manage your personal data in your Open-E account anytime.
Marketing
We may use your e-mail address for marketing purposes, especially for the Open-E Newsletter, Partner Exclusive News, Webinar Invitations and other, only if you have subscribed through the website form, or if you configured the Notification and Newsletter settings in your Open-E account.
Cancellation
If you don't wish to receive our Newsletter:
- click the “unsubscribe” link at the footer of all our newsletter messages,
- or configure the Notification and Newsletter settings in your Open-E account.
4. Open-E Forum
The Forum is free and available to all visitors. ALL INFORMATION THAT IS DISCLOSED IN YOUR POSTS BECOMES PUBLIC INFORMATION and anyone (even without an account) has access to it. Please DO NOT publish any personal information you don’t wish to be available publicly.
What kind of data we collect?
- Name (real name or nickname),
- E-mail address.
Using your Personal Information
Your Personal Information is required to let you publish your questions and answers. You may decide if you wish to receive e-mails from the administrator and/or other Forum members. We DO NOT USE your Forum e-mail address for any marketing actions.
5. Open-E Blog
The Blog is free and available to all visitors. ALL INFORMATION THAT IS DISCLOSED IN YOUR COMMENTS BECOMES PUBLIC INFORMATION and anyone (even without an account) has access to it. Please DO NOT publish any personal information you don’t wish to be available publicly.
What kind of data we collect?
- Name (real name or nickname),
- E-mail address,
- Your IP address.
Using your Personal Information
We are using your personal information to let you publish your comments and to be able to contact you in case of any doubts regarding your comments, to provide the best possible answers for your questions/comments, and/or to prevent any abuse. We DO NOT USE your Blog e-mail address for any marketing actions.
6. Disclosure of Personal Information
We use third-party companies to provide services on our behalf. Those service providers may require you to share your Personal Information to assist them in providing these services. Your data may also be collected by this third-party company on our behalf. This includes:
- Order fulfillment,
- Payment processing,
- Customer service (i.e. Smart Receptionist, Cleverbridge, Credit Card companies, Live Chat etc.)
- E-mail delivery.
We may share Personal Information with our business partners in response to your inquiries about our products which can be offered through our business partners. We may use and disclose your Personal data in case of legitimate interest to do so or in case of a legal matter:
- to respond to applicable law,
- enforce our policies and protect individual rights, property and safety,
- to third parties to whom you explicitly ask us to send them your personal data,
- to enforce our terms and conditions,
- to our subsidiaries,
- to other business entities, should we plan to merge with, or be acquired by that business entity.
7. Accessing, changing or deleting your Personal Information
You can access and manage your Personal Information by logging in to your Open-E account.
In case you would like to:
- delete Personal Information that you have previously provided to us,
- or request to receive an electronic copy of your Personal Information (right to data portability),
you may contact us by sending an e-mail to: privacy@open-e.com. We will respond to your request consistent with the applicable law.
Note that we may need to retain certain information for documentation/accounting purposes or to provide you with the ordered services (e.g., technical support).
8. Cookie policy
This cookie policy aims at explaining how and why Open-E uses cookies to recognize users traffic on our websites. We understand that your privacy is important to you therefore we are committed to being transparent about the technologies we use. This policy is a legally binding agreement between a website user and Open-E website administrator.
What are cookies?
In order to make the Open-E website function efficiently we place small data files on your device, the so called cookies. Cookies are being downloaded by the browser to your device so as to improve the browsing experience as well as to record and store your preferences and actions such as:
- Login information,
- User history,
- Language settings,
- Other display preferences.
By means of those small pieces of data stored in text files on your device, your preferences are kept to the extent you agree and thus there is no need for to re-entering the information.
How to control cookies?
You are able to control, manage, and delete your cookie settings on your device by adjusting your browser settings. You can withdraw your cookie consent at any time.
How do we use cookies?
We use cookies to enhance the website performance as well as for statistics, analytics, and advertising purposes. All cookies used on this website, as well as third-party applications access, are controlled by the administrator of the page Cookie-related information that we gather is not used to identify your personal data.
We use the following cookies:
- Essential cookies
These cookies enable you to move around the website and use its features, such as accessing your Open-E Partner and Customer Portal. We use the following first-party cookies:
Name Purpose Data retention local_csrftoken A CSRF token is a unique, secret, unpredictable value that is generated by the server-side application and transmitted to the client in such a way that it is included in a subsequent HTTP request made by the client. 30 days opene_cs Used by Open-E to store users consents. 7 days / 365 days local_sessid Used by Open-E to distinguish users. Session rmp-rate Used by Open-E to block multiple votes per article from one user. 20 days wp_gdsr_cmmthumb Used by Open-E to block multiple votes per comment from one user. 1 year - Functionality cookies
These cookies allow the website to remember choices you made, such as your preferred language or currency settings. We use the following third-party applications:
- Livechat Inc. Details here
- Gartner Inc. Details here
- Youtube Details here
- Vimeo Details here
- Analytics cookies
These cookies collect information about how you use the website, for instance which pages you go to most often, or if you get error messages from web pages. These cookies don't collect information that identifies a visitor. We use the following third-party applications:
- Google Inc. (Google Analytics) Details here
- Hotjar Ltd Details here
- Marketing cookies
These cookies are used to track visitors across the website and may be used to build a profile of your interests to show you relevant advertisements. If you do not allow these cookies, you will experience less targeted advertising. These cookies don't collect information that identifies a visitor. We use the following third-party applications:
- Google Inc. (Google Ads) Details here
- Linkedin (LinkedIn Insight Tag) Details here
- Meta (Facebook Pixel) Details here
-
Additionally we use the following cookies that support third-party applications:
Name Purpose Data retention _ga_<container-id> Used to persist session state. 2 years _gat_<container-id> Used to persist session state. 30 days _ga Used to distinguish users. 2 years _gid Used to distinguish users. 24 hours _gcl_au Used to store and track conversion. 90 days
9. Data retention
We retain personal information we collect from you where we have an ongoing legitimate business need to do so: (as long as you have an account with us or keep using our products or services, for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).
10. Website traffic analysis
We use the Matomo cookie-less tracking for website performance analysis, which allows us to gather anonymous information about visitors’ activity on our website.
The data we collect with Matomo:
- total number of visits to the website,
- time spent on individual pages,
- user’s country of origin,
- quantitative data about actions taken on the website (software trial and document downloads, form submissions, etc.).
The Matomo cookie-less analytics tool neither uses cookies nor identifies visitors. It does not allow tracking activity in third-party applications and websites as it is used for performance analysis purposes exclusively.
11. Security
Open-E is committed to protecting your information. We treat personal data with highest priority and use certain tools (including encryption, passwords, physical security tools and more) to protect them against unauthorized access and disclosure. However, please keep in mind that the Internet cannot be guaranteed to be 100% secure. If you believe that information you provided to us is no longer secure, please notify us immediately.
