How to Get Technical Support for Your Product?
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Make sure your product has active technical support
Read more about technical support products and policies
Check the Open‑E Support
Options & Prices
Open-E JovianDSS
Open-E offers various technical support options for Open-E JovianDSS to meet event the most challanging business needs of the customers.
Open-E DSS V7
Open-E provides OpenE DSS V7 with the flexible technical support options to meet event the most challanging business needs of the customers.
Create a Support Ticket
Product Registration is Essential
All Open-E products must be registered before applying for technical support (free or paid). You can register your product by clicking the link below.
Create a Support Ticket
Email and Phone support is only available when you have submitted your entry using your User Portal.
See more general information about support.
Note Before You Contact the Support!
Before you open a new support ticket (both on-line and via phone) you need to have an Open-E user account.
- All Open-E products must be registered before applying for technical support (free or paid).
- Only fully paid Open-E products, within the described time period, are entitled for technical support.
- EOL (End of Life) products are not entitled for technical support.
If you don't have an account yet, register now to our portal.
Open-E JovianDSS
Support Contact
Support phone number
STANDARD & PREMIUM SUPPORT
EU: +49 (89) 800 777 16
US: +1 (678) 666 2880
Support phone number
24/7 & PER INCIDENT SUPPORT
EU & US: +1 (877) 572 5134
Want to Learn More?
3-in-1 Complete Data Storage Solution
Accelerate Your Data Storage with ZFS-based Storage System
Find the Exact License for Your Storage Setup
This calculator helps you to find the exact license required for your storage setup with Open-E JovianDSS, based on your individual specification.
Enter the configuration of your choice into the calculator and generate a PDF report.
Open-E Library